We currently do not deliver to East Malaysia and countries outside of Malaysia.

We do not deliver to and within the vicinity of the following areas: • Hospitals • Kuala Lumpur International Airport (KLIA) 1 and 2 • Government buildings

Please allow 1-3 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on the product you ordered and delivery location.

At the moment we only offer standard delivery (DHL), express delivery (lalamove), self pick-up and curbside pickup.

Usually when your order is placed, You will be assigned a tracking number. You may track your order at https://ecommerceportal.dhl.com/track or if you choose Express delivery, you will be assigned a Lala Move link to track your order.

We use Third-Party logistics to deliver your order.

We do not accept Cash on Delivery at the moment, but our team is working to enable this feature as soon as we can.

Yes!

Once payment has been placed, we are unable to make changes or cancel the order through our website. However, you can contact us directly here, and we will do our best to assist you with your request.

Please refer to our Refund Policy for detailed information on the eligibility and process for refunds. If your order meets the criteria outlined in our policy, you can proceed with the refund request as instructed.